General Terms and Conditions

Kurhaus Dhonau GmbH
Felkestr. 100
D - 55566 Bad Sobernheim

Dear guest!

We will make every effort to make your stay as pleasant as possible. That also entails you knowing precisely what services we render, what we guarantee and what liabilities you have against us. We therefore ask that you note the following General Terms and Conditions that govern the contractual relationship between us and you and that you acknowledge with your booking.

1. Scope

For all services of Kurhaus Dhonau GmbH Felkestraße 100 | 55566 Bad Sobernheim | Tel. +49 (6751) 9339 -0 | info@bollants.de | www.bollants.de to consumers (§ 13 BGB) these general terms and conditions apply.

2. Conclusion of the contract

All purchase agreements are concluded with Kurhaus Dhonau GmbH Felkestraße 100 | 55566 Bad Sobernheim | Tel. +49 (6751) 9339 -0 | info@bollants.de | www.bollants.de. In case of questions or complaints we are available on weekdays (Mo-Fr.) from 9:00 to 17:00 on phone number +49 (6751) 9339 -0 or per e-mail info@bollants.de.

3. Conclusion of the contract

The contract is concluded as soon as the room(s) is/are purchased and accepted, or if an acceptance is no longer possible for time reasons, is/are provided. Several purchasers are jointly and severally liable for all obligations arising from this contract. Group and travel organisers must provide the exact list of participants by three weeks prior to arrival. A change to the number of rooms plus/minus 10% can be done for free up to four weeks prior to arrival.

4. Arrival and departure

Without an arrangement in writing to the contrary, checking into the room(s) is not possible before 3:00 p.m. on the day of arrival (not before 4:00 p.m. for our Home Lodges) and check out must take place by 11:00 a.m. of the day of departure. In the case of a scheduled departure after 11:00 a.m., the guest is asked to inform reception of this no later than 10:00 p.m. on the day before departure.

We only charge a surcharge of €15 per person for extended spa enjoyment until 7.00 pm on the day of departure.

Half of the room price must be paid by 6:00 p.m. on the day of departure, and the full room price after 6:00 p.m. Reserved rooms must be checked into by no later than 6:00 p.m. If this does not occur, the hotel can access the room, provided a later arrival time was not agreed upon in writing.

5. Services and prices

The contractual services result from the statements in the reservation confirmation. The agreed upon prices are inclusive prices. The increase of the VAT after conclusion of the contract will be at the customer’s expense. If more than four months lie between the conclusion of the contract and the day of arrival, the hotel reserves the right to make price changes without prior notice. All prices are in euros.

The proprietor can provide the guest with an adequate alternative accommodation if this deemed acceptable to the guest, especially because the deviation is slight and objectively justified. An objective justification given, for example, when the room (or rooms) has become unusable, already accommodated guests extend their stay or other important operational measures determine this step.

The guest does not have a claim for compensation for services that are ordered, but not utilised.

The therapies are invoiced privately and are company tariffs that differ from the health insurance and subsidy office rates. Upon request, you will receive an extra invoice for accounting charges with your health insurance.

6. Payments

An advance payment is required for 90% of the booked stay (for non-refundable rates at the time of booking and for all other rates up to 14 days before arrival), for cancellations within 13 days before arrival the guest will be charged 90% of the total stay.

If this prepayment is not received by the hotel's bank account within two weeks of the request, the hotel shall be entitled to withdraw from the contract. The withdrawal must be communicated immediately. If nothing else has been agreed upon in writing between the partners, payment will take place in cash, no later than the day of departure. If an agreement on payment against invoice has been made, the customer shall settle the invoice no later than 10 days from the invoice date.

The proprietor is not obliged to accept non-cash forms of payment like checks, credit cards or vouchers.

7. Withdrawal

All withdrawals must be made in writing.

a) In the case of non-utilisation of the contractual services, the individual guest is obliged to pay 100% of the agreed-upon prices for the booked services. The hotel is held in good faith and trust not to let non-utilised rooms to somebody else to avoid losses.

Up to 7 days before arrival = free cancellation. Afterwards, we will charge 90% of the booked services. (Exception 24.12. - 2.1.: Cancellation period up to 21 days prior to arrival).

b) Unless otherwise agreed, advance purchase rates must be pre-paid and can no longer be cancelled free of charge after booking confirmation. In the event of cancellation or no-show, the hotel will charge a cancellation fee of 100% of the contractually agreed total price. The redemption of bonus points and vouchers is not possible with the non-refundable advance purchase rate.

If an agreed prepayment or a prepayment requested on the basis of these General Terms and Conditions is not made in due time, the hotel shall also be entitled to withdraw from the contract. In addition, the hotel may assert claims for damages against the customer based on the contractually agreed service.

Any quoted prices are subject to change (based on hotel occupancy levels) until the customer confirmed their reservation and made a prepayment as required.

c) The following alteration and cancellation period apply for group reservations with 5 participants or more:

Up to six weeks before arrival = free alteration

If alterations are made later than six weeks prior to arrival, or the number of participants changes more than 10% from the agreement, the customer shall pay 90% of the agreed-upon price for the missing number of participants. Moreover, if special costs have arisen for the hotel due to the order, these are to be compensated in full by the customer.

7.1 Restaurant Booking and Cancellation Terms & Conditions
Please note our restaurant booking terms and conditions in relation to charges for no shows and late cancellations:

If your plans change, please inform us in writing at Hermannshof@bollants.de at least 24 hours ahead of your booked arrival time. Our restaurants are closed on Sunday and Monday.

Please note that a no show or late cancellation fee of €100.00 per person is applied for our restaurant Jungborn, if you cancel less than 24 hours in advance. For our restaurant Hermannshof, a no show or late cancellation fee of €30.00 per person is applied, if you cancel less than 24 hours in advance.

By cancelling more than 24 hours in advance, you help us in maintaining our service levels and delivering the best quality to our guests.

8. Liability

The contractual partner of the hotel, or the guest as such or as host, is fully liable to the hotelier for damages caused by them or their guests. Use of the let rooms deviating from the contract entitles the hotel to termination of the contract without notice. This will not reduce the claim to the agreed-upon charges.

The hotel reserves the right to withdraw from the contract if the rendering of service has become impossible due to force majeure or industrial action without damages being able to be derived. The hotel is not liable for outside items, according to the conditions of the GTC. Liability is excluded if the room or the containers from which the items were stolen were unlocked.

Liability is only assumed for valuables if these are deposited with reception against receipt. Money is likewise to be deposited with reception against receipt.

The hotel is liable for the correctness of the description of services in brochures, as well as for the proper rendering of the contractually agreed-upon services. The hotel is not liable for the services by hotels it has brokered.

Important: Liability can only be assumed for high-value clothes or valuable items if the staff’s attention was drawn to the special value upon filing of the clothes or valuables!

9. Vouchers/Voucher Purchase

9.1 Offer and Conclusion of Contract

a) The presentation of services/products in the online shop is not a legally binding offer, but an invitation to order. Errors excepted.

b) By clicking the button "Order with obligation to pay" in the last step of the ordering process a binding order is placed for the services/products contained in the shopping cart. The purchase contract is concluded as soon as the order is accepted through a confirmation immediately after receipt of the order. This order confirmation will be displayed on the website and sent at the same time by email.

9.2 Cancellation Policy

a) Right of Withdrawal

You have the right to cancel this contract within fourteen days without stating a reason if the service agreed in the contract has not yet been performed or part of it has been performed. The cancellation period is fourteen days and begins on the day the contract is concluded. If the end of the period falls on a Saturday, Sunday or public holiday, the following working day is considered the end of the period. To meet the cancellation deadline, it is sufficient to send your communication regarding your right of cancellation before the cancellation period expires. In order to exercise your right of cancellation, you must inform the contracting party of your decision to cancel this contract by means of a clear written declaration (e.g. a letter sent by post or email). You can use the attached sample cancellation form, but this is not mandatory. Cancellations per phone are not accepted.

b) Consequences of Cancellation

If you cancel the purchase agreement, we will immediatley refund all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result in the case you chose a delivery option different from the cheapest standard delivery we offer) at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment you used in the original transaction, unless specifically agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. The buyer bears the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

Sample Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back).

- To

BollAnts · Spa im Park Kurhaus Dhonau GmbH Felkestraße 100 55566 Bad Sobernheim Phone +49 (6751) 9339 -0 info@bollants.de www.bollants.de

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only for notification on paper)

- Date

(*) Cross out inapplicable sections.

9.3 Prices and Shipping Costs

The prices stated on the product pages include VAT and other price components. The shipping costs listed at the time of the order apply. The voucher can be sent by email and is available for the recipient to print out. Alternatively, the voucher can be sent per mail via a lettershop provider. For this purpose, the customer data required for shipping (title, name, address) are transmitted for further processing.

9.4 Payment

a) Payment is made either by Giropay, credit card, Sofortüberweisung, PayPal or cash payment at the hotel. Other payment methods are excluded.

b) You only have the right to offset if your counterclaims have been legally established or are undisputed or have been recognized by us in writing.

c) You can only exercise a right of retention if the claims result from the same contractual relationship.

9.5 Voucher Conditions and Validity

a) Only fully paid vouchers are valid and can be redeemed. Using one of the accepted payment methods, a voucher is valid immediately after the order and can be redeemed on the same day.

b) The voucher can only be redeemed in the amount paid for the voucher and explicitly not after the service stated on the voucher. All vouchers are issued as vouchers for the amount paid.

c) Vouchers are valid for three years from the end of the year in which the voucher was issued. If no date of issue is noted, the date of payment of the voucher applies. In the case of special offers or vouchers for selected events, the validity can be limited. You will find further information and the expiry date on the voucher.

d) A cash payment of the voucher value or of residual values is generally not possible.

e) The voucher value can be redeemed for all services of the voucher provider, subject to availability.

f) The voucher can only be redeemed if it is presented in printed form to the voucher provider at the latest on the day of arrival.

9.6 Shipping

a) The vouchers can either be sent as PDF per email immediately after the online order has been received or alternatively as a dispatch by post in a high-quality voucher box.

b) From an order value of € 250.00, shipping is free, otherwise there is a shipping fee of € 9.00.

c) We only deliver one gift box per order. If you order several vouchers and want a gift box for each individual voucher, please process each order separately.

d) Vouchers are usually delivered within 3-5 working days. No shipping takes place on public holidays and weekends. For special holidays, e.g. Christmas the delivery time can increase.

e) The delivery is sent to the person and address specified in the order form. No liability is accepted for delays caused by mail delivery.

9.7 Dispute Settlement and Consumer Dispute Settlement Act

The European Commission provides a platform for online dispute resolution, which you can find at http://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

10. Final provisions

In commercial transactions, the place of performance and jurisdiction are the registered office of the hotel. Verbal agreements shall only take effect when the hotel has confirmed them in writing. Should individual conditions of these General Terms and Conditions become invalid, this shall not disturb the validity of the other conditions. (see German Civil Code §306)

11. Online Dispute Resolution

12. Note acc. Section 36 Consumer Dispute Settlement Act (VSBG)

We are neither obliged nor inclined to conduct proceedings before a consumer arbitration board in accordance with the VSBG.

13. Charging electrical devices

Charging electronic devices is only permitted with GS-certified chargers.
Exceptions are e-bike batteries, which may only be supplied with power in the specially designated rooms.

The hotel's contractual partner or the guest is fully liable for damage caused by improper charging or use of electronic devices.

Any violation entitles the hotel to terminate the contract without notice. This shall not reduce the claim to the agreed remuneration.

As of January 2020