Service notes

Arrival & Departure

Please note that we charge the daily room surcharge for the room category booked for check-outs after 11:00 a.m.
Your room will be available from 3:00 p.m. on the day of arrival and until 11:00 a.m. on the day of departure. The Heimat-Lodges are available from 4:00 p.m. on the day of arrival, with check-out at 11:00 a.m. on the day of departure.

Early Spa Before Arrival / Late Spa Check-Out

A surcharge of 15 EUR per person (Happy Morning rate) applies for use of the Spa before 3:00 p.m. on the day of arrival.
The use of our pools, saunas and relaxation rooms is possible all day on the day of departure; changing rooms are available!

Public Holidays

For the period from 23rd December to 2nd January, only our special Christmas and New Year's Eve packages can be booked.

Smoking Policy

BollAnts is a non-smoking hotel! Smoking is permitted in the park and on the room balconies.

Billing

All room rates are subject to city tax (1.30 EUR per person & day).
The invoice can be paid with debit/credit card or cash at the end of your stay.

Restaurants

“Villa” - open daily, mornings and evenings.
Reservation required
“Hermannshof” – open evenings, from Tuesday to Saturday. Reservation required.
“Jungborn” – open evenings, from Tuesday to Saturday. Reservation required.

Cancellations - especially customer-oriented

In the event of cancellation within 7 days prior to arrival, we will charge 80% of the booked room rate. Within 2 days before arrival, we will charge 100% of the booked room rate. You can change your booking free of charge up to 48 hours before your arrival (subject to availability and rate changes).
We recommend the “BollAnts” travel protection of 5 EUR per person per night – it is possible to take out insurance directly when booking (except for Christmas and New Year’s Eve).

General Terms and Conditions
Changes in price and services remain reserved for all of our offered services.
Our General Terms and Conditions apply

Treatment appointments

We strongly recommend booking your wellness treatments 14 days prior to arrival. The times of the booked wellness treatments will only be confirmed on the day of arrival. The treatment times for the remaining days of your stay will also be communicated upon arrival.

Our wellness reception is here for you from Monday to Sunday, from 9:00 a.m. to 6:30 p.m.

Tel. +49 6751 9339 -166 wellness@bollants.de